Position Brief

Internal Position: Transition House Support Worker – Casual – Union
Shift schedule: Morning, evening, night shifts as needed
Grid Level: 10
Hours per week: 35
Wage rate: $25.95 to $29.76
Department: Transition House Program
Reports to: Program Manager

Position Summary

All employees of TCT rigorously uphold the confidentiality and anonymity of all clients. Safety is paramount and governs all interactions and job functions. All employees are expected to endorse the philosophy, policies, goals, and objectives of the Society and provide services within a cross-program collaborative framework. Transition House employees are expected to maintain an accurate knowledge and practice of policies and procedures specific to the program including community resources. The role of the Transition House Support worker falls into three general categories.

• Direct Client Service Delivery
• Household Maintenance
• Program Administration

 

Direct Client Service Delivery

• Model personal accountability, responsibility, inclusion, boundary setting and initiative.
• Demonstrate safety practices, problem-solving, crisis intervention skills, critical thinking, and active listening.
• Engage with clients from a trauma-informed perspective.
• Orient new residents to the program/agency services and expectations.
• Complete a Domestic Violence Risk Assessment with client.
• Assist clients in the development of a Personal Service Plan and Safety Plan.
• Assist clients in the development of a Personal Budget.
• Assist clients in developing/maintaining good hygiene, nutritional and household management practices.
• Assist clients in developing strategies to overcome barriers to independence, resiliency, and autonomy – personal, housing, legal, financial, physical/health, educational.
• Present clients with researched information to increase client’s ability to make an informed choice.
• Where required seek collaborative service opportunities both intra and inter-agency to assist clients.
• When appropriate and in accordance with the Personal Service Plan, facilitate referrals to community resources.
• Participates in integrated case management meetings as required.

 

Household Maintenance

• Role model maintaining the facility as safe, clean, and hygienic.
• Responsible for ensuring home management tasks are completed in a timely and consistent manner.
• Ensure bedrooms are thoroughly cleaned prior to assigning a new resident.
• Maintain household laundry.
• Clean and maintain common living areas.
• Completes rotational cleaning duties as assigned.
• Monitor and ensure adequate supplies, including food, linens, and household cleaning supplies are maintained.

Program Administration

• Screen potential clients for suitability.
• Respond to crisis calls by providing support and/or information.
• Maintain accurate records – logs, statistics, client files, schedules.
• Liaise with related professionals and community partners.
• Performs other related Agency duties as directed by Program Manager.

 

Education, Training and Experience

• A college diploma from a recognized institute with emphasis on social services.
• Specialized training in violence/trauma in the family from a recognized program.
• A minimum of one-year direct experience working with women and children who have experienced violence, or an equivalent combination of education, training, and experience.
• A current specified First Aid Certificate.

 

Job Skills and Abilities

• Knowledge and understanding of the cycle of violence.
• Knowledge and understanding of the dynamics of functional families.
• Knowledge of ancillary systems involved in domestic violence; legal system, community advocates, applicable legislation, practices, and policies of MCFD.
• Demonstrated non-judgmental compassion, empathy, and perspectives.
• Well-developed ability to communicate effectively both orally and in writing.
• Strong organizational and time management skills.
• Well-developed critical thinking skills.
• Ability to assess needs, strengths and challenges in self and others.
• Well-developed decision-making skills.
• Ability to work with minimum supervision while working in a team setting.
• Ability to work on your own.
• Knowledge of the local resources.

Additional Information

• Proficiency in English is required.
• Criminal Record Check required.
• Valid CPR certificate – including Children’s First Aid is required.
• This position requires you to work in a stressful environment, often dealing with clients in crisis, who are or have experienced physical, sexual, and emotional abuse.
• We use an agency-wide recording and data computer program.
• This position will require union membership.

Hours Per Week: 14

Grid Level: 11

Wage Range: $27.54-$31.61

Department: Canadian Action Program for Children (CAPC)

Reports to: Program Manager

Unionized Position: Yes

 

Job Summary:  Provides facilitation, coaching, education, and advocacy support to parents with children between the ages of zero to six who have witnessed domestic violence.  Provides psycho-educational group sessions and one-on-one sessions. Provides emotional and parenting support.  Program content is designed to teach skills, which allow parents/caregivers to achieve greater attachment through the developmental phases.  

Key Responsibilities:

• Responsibilities include:  working through a trauma-informed lens facilitating interactive workshops to help parents/caregivers learn strategies to better bond with their child, build a strong foundation of early effective communication and connection with their child, including to help them achieve the milestones of development
• Plans, prepares and conducts group sessions such as workshops or courses or individual sessions to support skill building using techniques such as active listening, conflict resolution, healthy relationships, basic group counselling and basic psycho-educational group methods to resolve identified problems, needs and risks.
• Provides skill building in areas such as parenting skills, issue-specific interventions, basic communication, anger and/or stress management, discipline, self-esteem or self-management techniques or other related topics.
• Recruits and selects participants/caregivers based on their skills and needs.
• Plans and prepares for group sessions in accordance with program manual(s) or guidelines, including the necessary facilities, equipment, supplies and materials are available for the sessions. 
• Promotes the program to the community through such venues as posters, brochures, community announcements or presentations.
• Outlines services provided by the program and/or agency. Provides information on and referral to other community service providers, resources and professionals as required.
• Conducts evaluations and obtains client feedback on group effectiveness, facilitation and outcomes. Reports any difficulties to the manager.
• Maintains related records and statistics and provides reports to the manager as required.
• Make referrals to the appropriate program areas, internally or externally; 
• Provide one on one coaching sessions, if needed, following completion of interactive workshops
• Develop and maintain relationships with related services programs, community resources, daycare centres, S.D. 42, social services, etc. to identify and address the service needs of clients
• Provide community education and agency work 
• Keeps up-to-date with program and agency policies, procedures and practices
• Prepares and submits all reports, service summaries and other program documentation requested in a timely manner.  Maintains and provides statistics and reports regarding service delivery as required.  Works with the TCT WISH database system to maintain client files and data.
• Engages with and updates/revises the intake process and procedures using the CAPC program as the recording vehicle for data collection in the WISH data collection system
• Keeps current on all agency program mandates to ensure appropriate referrals are accepted on behalf of the agency and directed to the appropriate program for service delivery in a timely manner
• Participates in the evaluation of the CAPC program semi-annually, or as needed from time to time, and provides recommendations to their direct supervisor for changes / shifts / enhances to the program
• Participates in various processes necessary to carry out and achieve the Society’s mandate, such as, but not limited to, collection and analysis of data in WISH, and performing continuous quality improvement tasks.
• Performs other related Agency duties as directed by Program Manager

Training and Experience

• Two (2) years + recent related experience; or an equivalent combination of education, training and experience.

• Strong verbal, written and facilitation communication skills with specialized training, knowledge and skills service delivery from a trauma informed perspective
• Assessment skills and demonstrated experience in assessment techniques
• Excellent interpersonal skills
• Demonstrated cultural and inclusion competencies.
• Demonstrated knowledge of community resources.

Qualifications:

• Diploma or bachelor’s degree in a related human/social service field from an institution of recognized standing.  A coaching certification is an asset.

 

Additional Information:

 

• Criminal Record Check required
• A flexible work schedule may be required including weekend and/or evening work
• Valid CPR certificate (including children)
• 2nd language is preferred (please specify in your resume)

 

Tri-City Transitions Society is an equal-opportunity employer. 

We thank all applicants for their interest; however, only those applicants invited to an interview will be contacted.

 

PEACE Program (workshop & group facilitation are a requirement of this position).

Hours per week: 28 hrs.

Department: Community Counselling Centre

Closing date: until filled

Department: Programs – Youth, Children, and Caregiver Counseling Centre

Reports to: Program Manager

Grid Level:  13P 

Wage Range: $37.18- $48.04.

 

Position Summary: 

 

The PEACE Program workers provide psycho-educational community-based workshops, groups, and 1-to-l psycho-educational services and advocacy support to children and youth between the ages of 3 and 18 who have witnessed abuse, threats, or violence; these children/youth are the primary clients of the PEACE program; work undertaken with parent/guardians is designed to support a healthy relationship wherein the child/youth flourishes. 

 

Further, to support the children and youth, the program encapsulates facilitated support, strategies, psycho-education workshops and experiential/ positive parenting skills for guardians of the children to strengthen attachment between child and parent and to develop strategies to support healthy connections and behaviors.

Facilitation /Counselling services provided are not clinical therapy.

 

Reports to: Program Manager

 

Key Responsibilities:

 

• Responsibilities Include: Primary focus is Group & Workshop Work, Individual Work, Agency work, and Community work designed to support skill building using techniques such as active listening, conflict resolution, basic group counseling, and basic psycho-educational group methods to help children understand and resolve identified problems, needs and risks &/or provide preventative education on domestic &/or sexual violence.

• Develop and implement workshops to strengthen families by breaking the cycle of abuse. Collaborates with co-facilitator(s) in conducting groups for children, youth &/or their caregivers.
• Uses a variety of techniques to assist the child to set and obtain developmentally appropriate goals during sessions, paying attention to individual child’s unique needs and outcomes.
• Identify the support needs of the child while helping strengthen the child/caregiver relationship by modeling strategies and skills for greater connection and communication.
• Provides assessment services to gather relevant service information. Identifies and assesses the immediate emotional/behavioral issues that have led the client to seek or be referred to services. Assesses the safety of clients and supports them in identifying and reducing safety risks.

• Develops and conducts psycho-educational support groups/workshops for children, youth & parents.
• Conducts individual support sessions with the child (&/or caregiver) using techniques such as active listening, conflict resolution, play therapy, and psychoeducation as needed.
• Provides parenting support through modeling skills and techniques for enhanced connection and greater communication.
• Outlines services provided by the program and/or agency. Provides information on and referral to other community service providers resources, and professionals for children &/or their caregivers as required.
• Maintains accurate records, statistics and reports to the manager as required and prepares reports as needed.
• Maintains current knowledge of issues and resources related to witnessing violence or abuse, and on prevention of violence and abuse to children. Provides interactive and engaging psycho-educational presentation and awareness activities about services and issues related to these issues.
• Participates in (or initiates) case conferenced, integrated case management with other professional as required. Engages in individual and group supervision sessions with superior and/or clinical supervisor, as required.
• Attends and proactively participates in staff meetings and other agency meetings as required.
• Follows current TCT Policies and Procedures, including best practice, and provides reports to the manager as needed. Reports any difficulties to the manager quickly.
• Promotes the program to the community through such things as: school collaborations, intra-agency collaborations; community collaborations, distribution of community posters, brochures, announcements, and presentations.
• Participates in professional development activities in order to stay current in interactive facilitation techniques, as applied to the field of trauma-informed counselling, treatment, and interventions for children of all ages.
• Participates in various processes necessary to carry out and achieve the society’s mandate, such as, but not limited to demonstrated participation in a respectful workplace model of communication, timely collection, and analysis of data through WISH and performing continuous quality improvement tasks.
• Performs other agency related duties as directed by Program Manager

 

Qualifications, Education, Training and Experience:

 

• Bachelor’s degree in a related human/social service field from a university of recognized standing or an equivalent combination of education, training, and experience working with children; two (2) years recent demonstrated, related experience working in community-based services providing group and 1-to-1 services to children & their guardians.

 

Job Skills and Abilities:

 

• Demonstrated knowledge and skills using a large variety of relevant age-appropriate facilitation/counseling and experiential approaches with the child and/or youth, together with the ability to educate parents by modeling greater communication and connection skills between the child and caregiver.
• Demonstrated excellent written, verbal communication and active listening skills.
• Demonstrated ability to be flexible in-service provision and adaptable to changing client needs.
• Ability to shift focus dependent on client, community, or school needs.
• Demonstrated ability to work positively within and be an active member of a team environment and a strong commitment to building a respectful, collaborative, innovative, respectful workplace, and program culture.
• Demonstrated knowledge of excellent group applications, processes, and tools and facilitation techniques with children, youth and/or their caregivers
• Cultural competency with an ability to be culturally sensitive, respectful, confidential, and caring when dealing with diverse values, beliefs, and lifestyles. People of all sexual orientations are welcome and supported here.
• Robust knowledge of community resources
• Demonstrated ability to build and steward community connections and collaborations.
• Demonstrated time management abilities.
• Demonstrated ‘can-do’ attitude with a strong demonstrated focus on strengthening the family by breaking the cycle of abuse.

 

Additional Information:

• Criminal Record Check required.
• A flexible work schedule may be required including evening work.
• Valid CPR certificate (including children)
• 2nd language is preferred (please specify in your resume)
• No remote work from home.
• This position requires union membership.
• This position is open to all applicants.

 

Tri-City Transitions Society is an equal-opportunity employer. 

Please forward your resume and cover letter to Program Manager: Info@tricitytransitions.com 

 

We thank all applicants for their interest; however, only those applicants invited to an interview will be contacted.