Careers

Position Brief

Department: Transition House Program/Second Stage
Please note: Open position until filled
Union exclusion
Salary Range: $72,9996.00 to $80,296.00 plus extended medical benefits including Municipal Pension Plan

Position: Program Manager – Joy’s Place Transition House and Second Stage Housing, Tri-City Transitions Society, and other programs and/or projects as assigned. (This position is excluded from union membership)

Position Brief: Reporting to the Society’s Executive Director, the Program Manager, Joy’s Place, is responsible for the day-to-day operations, safety and site maintenance of Joy’s Place Transition House and Second Stage Housing, as well as the recruitment, training, supervision, and assessment of all program staff, including volunteers, practicum students, etc., in accordance with the Society’s policies and in alignment with the philosophies and values of Tri-City Transitions Society. This program operates on a 24/7 basis. This position requires on call, some evening and weekend work will also be required.

Position Summary

Adhering to the Society’s Mission Statement, vision, values, philosophy and policies, the Manager, Joy’s Place Transition House, and Second Stage Housing, is responsible for:

• The organization, management, development, and delivery of quality client services for the 24 hours helpline, Transition House, and Second Stage housing.
• Ensuring that service practices reflect trauma-informed and anti-oppression principles and philosophies.
• Collaboratively identifying ways to improve services to ensure women-centred, safe, caring, inclusive and supportive environment for women and children accessing services.
• Monitoring and maintaining documentation with respect to staff performance expectations and goals ensuring Transition House team is demonstrating trauma- informed and intersectional practices and completing probationary and annual performance reviews
• Building and maintaining a positive workplace and program culture by applying best leadership practices, and consistently modelling the organization’s values, principles, philosophies, etc. to staff and women and children accessing services.
• Participating in budgeting and monitoring program expenses.

Qualifications

We would love to hear from those who:

• Have a passion about working in the anti-violence field and who can demonstrate previous experience in paid or unpaid work in this field
• Have a strong knowledge and linkage to community services and system available to women and children who have experienced or are at risk of experiencing violence
• Think critically and communicate clearly verbally and in writing
• Can juggle multiple and often conflicting responsibilities and time lines
• Have training in conflict resolution and mediation/nonviolent crisis intervention
• MUST have previous experience working in a transition house/Residential programs
• MUST have previous successful experience supervising
• Have relevant post-secondary education

Position Brief

Internal Position: Transition House Support Worker – Casual – Union
Shift schedule: Morning, evening, night shifts as needed
Grid Level: 10
Hours per week: 35
Wage rate: $25.95 to $29.76
Department: Transition House Program
Reports to: Program Manager

Position Summary

All employees of TCT rigorously uphold the confidentiality and anonymity of all clients. Safety is paramount and governs all interactions and job functions. All employees are expected to endorse the philosophy, policies, goals, and objectives of the Society and provide services within a cross-program collaborative framework. Transition House employees are expected to maintain an accurate knowledge and practice of policies and procedures specific to the program including community resources. The role of the Transition House Support worker falls into three general categories.

• Direct Client Service Delivery
• Household Maintenance
• Program Administration

Direct Client Service Delivery

• Model personal accountability, responsibility, inclusion, boundary setting and initiative.
• Demonstrate safety practices, problem-solving, crisis intervention skills, critical thinking, and active listening.
• Engage with clients from a trauma-informed perspective.
• Orient new residents to the program/agency services and expectations.
• Complete a Domestic Violence Risk Assessment with client.
• Assist clients in the development of a Personal Service Plan and Safety Plan.
• Assist clients in the development of a Personal Budget.
• Assist clients in developing/maintaining good hygiene, nutritional and household management practices.
• Assist clients in developing strategies to overcome barriers to independence, resiliency, and autonomy – personal, housing, legal, financial, physical/health, educational.
• Present clients with researched information to increase client’s ability to make an informed choice.
• Where required seek collaborative service opportunities both intra and inter-agency to assist clients.
• When appropriate and in accordance with the Personal Service Plan, facilitate referrals to community resources.
• Participates in integrated case management meetings as required.

Household Maintenance

• Role model maintaining the facility as safe, clean, and hygienic.
• Responsible for ensuring home management tasks are completed in a timely and consistent manner.
• Ensure bedrooms are thoroughly cleaned prior to assigning a new resident.
• Maintain household laundry.
• Clean and maintain common living areas.
• Completes rotational cleaning duties as assigned.
• Monitor and ensure adequate supplies, including food, linens, and household cleaning supplies are maintained.

Program Administration

• Screen potential clients for suitability.
• Respond to crisis calls by providing support and/or information.
• Maintain accurate records – logs, statistics, client files, schedules.
• Liaise with related professionals and community partners.
• Performs other related Agency duties as directed by Program Manager.

Education, Training and Experience

• A college diploma from a recognized institute with emphasis on social services.
• Specialized training in violence/trauma in the family from a recognized program.
• A minimum of one-year direct experience working with women and children who have experienced violence, or an equivalent combination of education, training, and experience.
• A current specified First Aid Certificate.

Job Skills and Abilities

• Knowledge and understanding of the cycle of violence.
• Knowledge and understanding of the dynamics of functional families.
• Knowledge of ancillary systems involved in domestic violence; legal system, community advocates, applicable legislation, practices, and policies of MCFD.
• Demonstrated non-judgmental compassion, empathy, and perspectives.
• Well-developed ability to communicate effectively both orally and in writing.
• Strong organizational and time management skills.
• Well-developed critical thinking skills.
• Ability to assess needs, strengths and challenges in self and others.
• Well-developed decision-making skills.
• Ability to work with minimum supervision while working in a team setting.
• Ability to work on your own.
• Knowledge of the local resources.

Additional Information

• Proficiency in English is required.
• Criminal Record Check required.
• Valid CPR certificate – including Children’s First Aid is required.
• This position requires you to work in a stressful environment, often dealing with clients in crisis, who are or have experienced physical, sexual, and emotional abuse.
• We use an agency-wide recording and data computer program.
• This position will require union membership.

Position Brief

Position: Transition House Support Worker – Afternoon shift – (Regular Full-Time)
Shift Schedule: Wednesday, Thursday, Friday, Saturday, 3:00-11:45 pm
Hours Per Week: 35
Grid Level: 10
Wage Range: $25.95-$29.76
Department: Transition House Program
Reports to: Program Manager

Position Summary

All employees of TCT rigorously uphold the confidentiality and anonymity of all clients. Safety is paramount and governs all interactions and job functions. All employees are expected to endorse the philosophy, policies, goals, and objectives of the Society and provide services within a cross-program collaborative framework. Transition House employees are expected to maintain an accurate knowledge and practice of policies and procedures specific to the program including community resources. The role of the Transition House Support worker falls into three general categories: Direct Client Service Delivery, Household Maintenance, and Program Administration.

Direct Client Service Delivery

• Model personal accountability, responsibility, inclusion, boundary setting and initiative.
• Demonstrate safety practices, problem-solving, crisis intervention skills, critical thinking, and active listening.
• Engage with clients from a trauma-informed perspective.
• Orient new residents to the program/agency services and expectations.
• Complete a Domestic Violence Risk Assessment with client.
• Assist clients in the development of a Personal Service Plan and Safety Plan.
• Assist clients in the development of a Personal Budget.
• Assist clients in developing/maintaining good hygiene, nutritional and household management practices.
• Assist clients in developing strategies to overcome barriers to independence, resiliency, and autonomy – personal, housing, legal, financial, physical/health, educational.
• Present clients with researched information to increase client’s ability to make an informed choice.
• Where required seek collaborative service opportunities both intra and inter-agency to assist clients.
• When appropriate and in accordance with the Personal Service Plan, facilitate referrals to community resources.
• Participates in integrated case management meetings as required.

Household Maintenance

• Role model maintaining the facility as safe, clean, and hygienic.
• Responsible for ensuring home management tasks are completed in a timely and consistent manner.
• Ensure bedrooms are thoroughly cleaned prior to assigning a new resident.
• Maintain household laundry.
• Clean and maintain common living areas.
• Completes rotational cleaning duties as assigned.
• Monitor and ensure adequate supplies, including food, linens, and household cleaning supplies are maintained.

Program Administration

• Screen potential clients for suitability.
• Respond to crisis calls by providing support and/or information.
• Maintain accurate records – logs, statistics, client files, schedules.
• Liaise with related professionals and community partners.
• Performs other related Agency duties as directed by Program Manager.

Education, Training and Experience

• A college diploma from a recognized institute with emphasis on social services.
• Specialized training in trauma-informed care and harm reduction
• 2+ years social services experience, preferably with women, children and/or youth.
• Direct experience working with women and children who have experienced violence an asset.
• A current specified First Aid Certificate, including Children’s First Aid.

Job Skills and Abilities

• Able to work well in a stressful environment with adult women and their children (age birth to 18 years) who are in crisis and have experienced physical, sexual and/or emotional abuse.
• Knowledge of ancillary systems involved in domestic violence; legal system, community advocates, applicable legislation, practices, and policies of MCFD, local resources.
• Demonstrated non-judgmental compassion, empathy, and initiative.
• Positive, supportive team player with a pleasant personality.
• English proficiency is required, with strong communication skills both orally and in writing, including strong notetaking and documentation skills and detail orientation.
• Proficient in MS Office and videoconferencing.
• Able to occasionally work outdoors (e.g., snow removal, walking with clients, etc.).
• Able to do cleaning (e.g., staff washroom, sweeping, garbage removal, snow removal, dishes, cooking, etc.).
• Strong organizational, time management, critical thinking, and decision-making skills.
• Ability to assess needs, strengths, and challenges in self and others.
• Ability to work with minimum supervision while working in a team setting.

Additional Information

• Criminal Record Check required, including Vulnerable Sector Screening.
• We use an agency-wide recording and data computer program.
• This position will require union membership.